RETURNS + EXCHANGES
[ satisfaction guarantee ] [ payment methods ] [ made-to-order ] [ cancellation policy ] [ returns ] [ prices + discounts ]
SATISFACTION GUARANTEE
We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. We make every effort to manufacture, select, and sell products constructed of the highest-grade materials manufactured by highly skilled people to exacting standards.
If there is a problem with your order, please call Customer Support at +1-303-536-5040, Monday through Friday 10am to 6pm MST. You may also contact us via e-mail at [ support@urbandwellersonline.com ].
Please do not hesitate to call a Partner at +1-303-536-5040, Monday through Friday 10am to 5pm, and Saturday 9am to 3:00pm MST with any questions or issues relating to our products. Our customers are among the best-informed, most sophisticated users of small modern furniture in the world, and we are eager to learn from you.
PAYMENT METHODS
We accept all major credit cards, which typically process within 24 hours of order placement. There is a 5–7 business day hold placed on all checks received. You may also submit a Request for Quote by adding products to your Shopping Cart and selecting "Request Quote" from the Check Out page. Merchandise cannot be held without payment. Prices and available inventory are subject to change until an order is confirmed.
MADE-TO-ORDER
Due to the complex and custom nature of urbandwellers’ products, we fabricate your order once it’s placed. We do not carry inventory on our larger luxury durable goods; however, we will have an ample supply of our smaller goods.
We pride ourselves on our craftsmanship and give each product the attention and care it deserves. Typical shipping timeframes are outlined with each product for your future reference. Larger orders of small and large goods will require additional time.
CANCELLATION POLICY
In stock items normally ship within 24–48 hours after an order has been placed. If you order by credit card your card will be charged as each item is shipped. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once an item has shipped cancellation is not possible, but you may return the goods to our showroom for a refund. If you choose to return an item that has already shipped, you will be responsible for all shipping costs, both to and from our showroom.
RETURNS
If an item arrives damaged, notify us immediately so that we may work with you to arrange a return, replacement, refund or credit. All custom order sales are final and cannot be returned or exchanged. If you wish to return your order, refunds (less shipping fees) will be issued if merchandise is returned in its original condition within 30 days. In circumstances when an item is approved for return after 30 days a restocking fee will be charged. Credit card orders will receive refunds in the form of a credit back to the original method of payment. Check and cash payments will be returned via a refund check.
Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
Complete the return form included with each shipment, prepay and insure your package(s) and return them to:
urbandwellers
Attn: Customer Returns
RA# [ if applicable ]
2960 Inca Street
Unit 214
Denver, Colorado 80202
PRICES + DISCOUNTS
Prices and Discounts cannot be combined with any other offer or promotion, unless specified in the promotion. We are happy to work with individuals of the trade, corporations, Environmental Design agencies, museums, universities and nonprofit institutions, and can offer special discounts. Please call +1-303-536-5040 for further information. All prices shown in U.S. dollars.
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